Shipping policy

The Matcha Tribe Store ships exclusively within the United States. All orders are fulfilled by a third-party fulfillment company, which handles picking, packing, shipping, and returns.

Shipping Options and Delivery Times

• Standard Shipping ($6.99): Orders are typically delivered within 3–5 business days after fulfillment.
• Expedited Shipping ($10.99): Orders are typically delivered within 2 business days after fulfillment.

*Buy with Prime: Shipping times and costs are managed directly by Amazon and will be displayed at checkout.

Delivery times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances. Business days exclude weekends and major U.S. holidays.

 

Free Shipping

Orders placed through our website checkout qualify for free Standard Shipping when the order subtotal is $40 or more after any discounts are applied. Taxes and shipping charges do not count toward the $40 minimum. Free shipping applies to Standard Shipping only; Expedited Shipping is charged at the rate shown at checkout.

 

Promotions and Discounts

*Buy 2+, save 10%: Orders with two or more items receive 10% off automatically at our website checkout.
*Welcome offer: New newsletter subscribers receive a code for 15% off. The code is limited to one use per customer.
*Only one percentage discount can be applied per order; the 10% and 15% offers cannot be combined with each other. Free shipping may be combined with either discount if the order meets the $40 minimum after the discount.
*Website promotions and discount codes apply only to orders placed through our website checkout. They do not apply to Buy with Prime orders, which are processed by Amazon under Amazon’s own terms.
*Promotions have no cash value, cannot be applied to previous orders, and may be changed or ended at any time without notice.

Order Processing

Orders are processed and handed to the fulfillment partner within 1 business day of placement, provided payment is confirmed and items are in stock. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Restrictions

We currently ship only to addresses within the continental United States, Alaska, Hawaii, and U.S. territories. PO Boxes and APO/FPO addresses are supported where permitted by the carrier.

Returns

Returns are processed through our third-party fulfillment partner in accordance with our Returns Policy. Please refer to that policy for instructions on initiating a return.

If you have any questions about shipping, please contact our customer support team at hey@thematchatribe.com.